Refund Policy

Last updated: 04 September 2026 At Nayana G Nair, each offering is designed with care and intention. Because different services involve different forms of preparation, access, and time commitment, our refund and cancellation terms vary depending on the offering. Please read the applicable terms before making a purchase or booking a session. 1. Online Courses & Digital Programs For self-paced online courses and digital programs, all purchases are non-refundable once access to the course or digital content has been provided. Because digital content can be accessed immediately after purchase, we are unable to offer refunds based on a change of mind, failure to access the content, or non-completion of the course. If you experience a genuine technical issue that prevents you from accessing your purchased content, please contact us and we will make reasonable efforts to resolve the issue. 2. Webinars, Workshops & Online Events Registrations for webinars, workshops, and other online events are generally non-refundable once the registration has been completed. If you are unable to attend a live session, please refer to the specific event details to see whether a recording or alternative access is provided. If an event is cancelled or substantially changed by us, you will be informed of the available options, which may include a transfer to another date or a refund, as applicable. 3. Clarity Call The Clarity Call is a reserved 1:1 consultation that requires dedicated time and preparation. If you need to cancel or reschedule, please provide at least 24 hours' notice. Cancellations with at least 24 hours' notice may be eligible for a refund or rescheduling, subject to the terms communicated at the time of booking. Cancellations made less than 24 hours before the scheduled session may not be eligible for a refund. Failure to attend the scheduled session without prior notice will generally be treated as a missed appointment and will not be eligible for a refund. If you need to reschedule due to an unexpected circumstance, please contact us as soon as possible. We will consider reasonable requests on a case-by-case basis. 4. Rewild Yourself – 1:1 Healing Journey Rewild Yourself is a personalised six-week journey involving a reserved series of 1:1 sessions. Because the programme involves dedicated time, planning, and preparation, payments are non-refundable once the journey has commenced. If you need to reschedule an individual session, please provide reasonable advance notice. Missed sessions without prior notice may be considered completed sessions and may not be rescheduled. If circumstances arise that make it genuinely difficult for you to continue, please contact us so that we can discuss the situation and determine the most appropriate way forward. 5. Integration Sessions Integration Sessions are individual sessions reserved specifically for returning clients. If you need to cancel or reschedule, please provide at least 24 hours' notice. Cancellations with sufficient notice may be rescheduled. Late cancellations or missed appointments may not be eligible for a refund or rescheduling. If an unexpected situation arises, please contact us as soon as possible. 6. If You Change Your Mind Please make your purchase or booking only after considering whether the offering is appropriate for your current needs. A change of mind, failure to use the service, change in personal circumstances, or failure to complete a course does not automatically qualify for a refund. If you are unsure which offering is right for you, you are welcome to contact us before making a purchase. New clients may also begin with the Clarity Call to understand whether our approach is aligned with their needs. 7. Refunds Initiated by Us In circumstances where we are unable to provide a purchased service or programme, we will communicate with you regarding the available options. Depending on the circumstances, this may include: Rescheduling Transfer to another offering Credit towards another service A full or partial refund, where appropriate. 8. Processing of Approved Refunds Where a refund has been approved, it will generally be processed through the original payment method. The time taken for the amount to reflect in your account may depend on the payment gateway or financial institution involved. 9. Exceptions We understand that unexpected circumstances can arise. If you have experienced an exceptional situation that falls outside this policy, you may contact us and we will consider your request on a case-by-case basis. Any exception granted in one situation does not create an obligation to provide the same exception in another situation. 10. Changes to This Policy We may update this Refund & Cancellation Policy from time to time. Any changes will be published on this page with a revised Last Updated date. The policy applicable to your purchase or booking will generally be the policy in effect at the time of purchase or booking. 11. Contact Us For questions regarding cancellations, rescheduling, or refunds, please contact: Nayana G Nair Email: evolvesoulstudio@gmail.com